/* IURO website house style. Assets stay local to the customer portal. */
@font-face{font-family:Poppins;src:url('/support/poppins.woff2') format('woff2');font-style:normal;font-weight:400;font-display:swap}
@font-face{font-family:Poppins;src:url('/support/poppins-500.woff2') format('woff2');font-style:normal;font-weight:500;font-display:swap}
@font-face{font-family:Poppins;src:url('/support/poppins-600.woff2') format('woff2');font-style:normal;font-weight:600 700;font-display:swap}
:root{
  --navy:#002654;--navy-surface:#224773;--blue:#4392f0;
  --link:#1764b8;--ink:#525b66;--paper:#f0f3f7;--line:#dce3eb;
  font-family:Poppins,Arial,sans-serif;font-size:15px;line-height:1.65;
  color:var(--ink);background:var(--paper);color-scheme:light;
}
*{box-sizing:border-box}
body{margin:0;display:flex;flex-direction:column;min-height:100vh;min-height:100svh}
button,input,select,textarea{font:inherit}
button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}
button{cursor:pointer;background:white;color:var(--navy);border:1px solid #b8c6d6;border-radius:9999px;padding:10px 20px;font-weight:500;min-height:44px;transition:background-color .15s,border-color .15s}
button:hover{background:#e6effa;border-color:var(--link)}
button:disabled{opacity:.6;cursor:default}
:focus-visible{outline:3px solid var(--link);outline-offset:4px}
a{color:var(--link);text-underline-offset:3px}
h1,h2,p{margin-top:0}
h1,h2{color:var(--navy);font-weight:500;line-height:1.25;letter-spacing:-.6px}
h1{font-size:clamp(28px,4vw,40px);margin-bottom:20px}
h2{font-size:23px}
input,textarea,select{width:100%;min-width:0;border:1px solid #a7b6c7;border-radius:4px;background:var(--paper);padding:12px 18px;color:var(--navy)}
textarea{resize:vertical}
input[type=file]{font-size:13px;padding:12px}
input::file-selector-button{border:0;border-radius:4px;background:#dce7f5;color:var(--navy);font:inherit;padding:8px 12px;margin-right:12px;cursor:pointer}
label{display:grid;gap:8px;margin-bottom:22px}
label>span{font-weight:500;color:var(--navy)}
form{margin:28px 0 24px}
[hidden]{display:none!important}
.header,footer{width:100%;flex-shrink:0;background:var(--navy-surface);color:white}
.header-inner,.footer-inner{max-width:1180px;margin:auto;padding:26px 32px;display:flex;align-items:center;justify-content:space-between;gap:24px}
.brand,.footer-brand{display:flex;align-items:center;gap:18px;color:white;text-decoration:none}
.brand{font-size:20px;font-weight:500;white-space:nowrap}
.brand img,.footer-brand img{object-fit:contain;display:block}
.brand>span{border-left:1px solid #ffffff45;padding-left:18px}
.header nav{display:flex;align-items:center;gap:8px}
.header nav button{background:transparent;border-color:transparent;color:white;font-size:14px;padding:10px 16px}
.header nav button:hover{background:#ffffff15}
.header nav button:last-child{border-color:#ffffff70;margin-left:10px}
.header :focus-visible,footer :focus-visible{outline-color:white}
main{width:100%;flex:1;min-height:0;padding:0 28px 64px}
main:focus{outline:none}
.hero{isolation:isolate;position:relative;text-align:center;padding:56px 0 12px;max-width:1060px;margin:auto}
.hero:before{content:"";position:absolute;z-index:-1;top:0;left:calc(50% - 50vw);width:100vw;height:370px;background:var(--navy-surface);border-radius:0 0 50% 50% / 0 0 48px 48px}
.eyebrow{font-size:12px;color:var(--link);font-weight:600;letter-spacing:2px;margin-bottom:16px}
.hero .eyebrow{color:#d9e9ff}
.hero h1{font-size:clamp(36px,5vw,64px);font-weight:500;letter-spacing:-.96px;color:white;margin-bottom:22px}
.intro{max-width:650px;margin:0 auto 44px;font-size:19px;color:#edf4fc;letter-spacing:-.3px}
.actions{display:grid;grid-template-columns:1fr 1fr;gap:26px;text-align:left}
.action{position:relative;display:flex;align-items:flex-start;flex-direction:column;gap:12px;padding:32px;background:white;border:1px solid #e1e7ef;border-radius:8px;box-shadow:0 12px 36px #0026540b;text-align:left;min-height:232px}
.action:hover{background:white;border-color:var(--blue);box-shadow:0 12px 36px #00265415}
.action strong{font-size:23px;line-height:1.4;letter-spacing:-.4px;font-weight:500}
.action>span:not(.arrow):not(.action-icon){color:var(--ink);font-size:14px;font-weight:400}
.action-icon{width:46px;height:46px;display:grid;place-items:center;background:#edf4fe;color:var(--link);border-radius:50%;font-size:28px;line-height:1;margin-bottom:4px}
.arrow{position:absolute;right:28px;top:32px;display:grid;place-items:center;width:44px;height:44px;border-radius:50%;font-size:24px;color:var(--navy);background:var(--blue)}
.privacy{margin:30px 0 0;color:var(--ink);font-size:13px}
.panel{max-width:1060px;background:white;border:1px solid var(--line);border-radius:8px;padding:40px;margin:48px auto 0;box-shadow:0 8px 32px #00265405}
.narrow{max-width:720px}
.panel h1{font-size:34px}
/* Dark lettering on the website's bright blue keeps normal text AA-readable. */
.primary{background:var(--blue);border-color:var(--blue);color:var(--navy);padding:12px 24px;font-weight:600}
.primary:hover{background:#68a9f7;border-color:#68a9f7}
.muted{color:var(--ink);font-size:13px}
.success,.error{padding:18px;border-radius:4px;margin-top:22px}
.success{background:#e8f7ef;color:#185335}
.error{background:#fff0ed;color:#8d2b23;max-width:720px;margin:24px auto 0}
.section-heading{display:flex;justify-content:space-between;gap:24px;align-items:center}
.section-heading h1{margin-bottom:8px}
.section-heading p:last-child{margin-bottom:0}
.section-heading>.primary{flex-shrink:0}
.filters{display:flex;align-items:center;gap:16px;margin:32px 0 14px;flex-wrap:wrap;padding:18px 0;border-top:1px solid var(--line)}
.filters label{margin:0;display:flex;align-items:center;gap:10px;font-size:13px}
.filters select{width:auto;padding:9px 14px}
.filters button{padding:8px 18px;font-size:13px}
.ticket-row{width:100%;border:0;border-top:1px solid var(--line);border-radius:0;display:grid;grid-template-columns:80px 1fr auto;gap:16px;text-align:left;padding:24px 10px;align-items:center}
.ticket-row .number{font-size:12px;color:var(--ink)}
.ticket-title{display:block;font-size:16px;font-weight:500}
.ticket-date{display:block;font-size:12px;color:var(--ink);font-weight:400;margin-top:4px}
.badge{display:inline-block;border-radius:99px;padding:5px 12px;background:#e8f1ff;color:#16467d;font-size:12px;white-space:nowrap}
.badge.closed{background:#edf2f6;color:#3d5269}
.badge.waiting{background:#fff3d5;color:#795411}
.pagination{display:flex;justify-content:center;gap:18px;align-items:center;margin-top:28px;font-size:13px}
.empty{text-align:center;padding:40px 5px;color:var(--ink)}
.back{border:0;padding:4px 0;margin-bottom:24px;text-decoration:underline;text-underline-offset:3px;color:var(--link);background:none;border-radius:4px}
.back:hover{background:none}
.messages{margin-top:28px}
.message{border:1px solid var(--line);border-radius:6px;padding:24px;margin-bottom:18px}
.message.support{background:#f0f5fc;border-left:3px solid var(--blue)}
.message header{display:flex;justify-content:space-between;gap:12px;margin-bottom:14px;font-size:12px;color:var(--ink)}
.message header strong{color:var(--navy)}
.message-body{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px}
.attachments{display:flex;flex-wrap:wrap;gap:10px;margin-top:16px}
.attachments a{font-size:13px;overflow-wrap:anywhere;max-width:100%}
.reply{border-top:1px solid var(--line);padding-top:30px;max-width:720px}
.detail-meta{display:flex;align-items:center;gap:15px;margin-bottom:16px}
.footer-inner{padding-top:20px;padding-bottom:20px;font-size:13px;justify-content:flex-start}
.footer-brand{gap:12px;font-size:13px}
footer a{color:#e3edfa;text-decoration:none}
footer a:hover{text-decoration:underline}
.footer-tools{margin-left:auto;display:flex;align-items:center;gap:26px}
footer button{border:0;background:none;padding:8px 0;font-size:12px;color:#e3edfa}
footer button:hover{background:none;text-decoration:underline}
#agent-login{display:inline-flex;align-items:center;min-height:44px;font-size:12px}
h1,.ticket-title,#account-email{overflow-wrap:anywhere}
.ticket-row>span,.section-heading>div{min-width:0}
@media(max-width:700px){
  .header-inner{padding:22px 20px 16px;flex-wrap:wrap;gap:16px}
  .brand{font-size:18px}.brand img{width:80px;height:32px}
  .header nav{width:100%;justify-content:space-between;gap:0}
  .header nav button{font-size:12px;padding:8px 12px}.header nav button:last-child{margin-left:0}
  main{padding:0 18px 40px}
  .hero{padding-top:30px}.hero:before{height:370px;border-radius:0 0 50% 50% / 0 0 24px 24px}
  .hero h1{font-size:38px}.intro{font-size:16px;margin-bottom:32px;max-width:420px}
  .actions{grid-template-columns:1fr;gap:18px}.action{padding:26px;min-height:210px}.action strong{font-size:21px}.arrow{top:26px;right:26px}
  .privacy{font-size:12px;margin-top:24px}
  .panel{padding:26px 20px;margin-top:28px}.panel h1{font-size:28px}
  .section-heading{align-items:flex-start;flex-direction:column;gap:20px}
  .ticket-row{grid-template-columns:1fr auto;gap:8px;padding:20px 0}.ticket-row .number{grid-column:1/-1}.ticket-title{font-size:14px}
  .filters{gap:10px}.filters select{max-width:210px}
  .message{padding:18px}.message header{flex-direction:column;gap:4px}
  .pagination{gap:12px}.pagination button{padding:9px 14px}
  .footer-inner{padding:24px 20px;flex-wrap:wrap;column-gap:18px;row-gap:14px}
  .footer-brand{margin-right:auto}.footer-brand img{width:65px;height:26px}
  .footer-tools{gap:24px;justify-content:flex-end;flex-basis:100%;border-top:1px solid #ffffff26;padding-top:10px}
}
@media(prefers-reduced-motion:reduce){button{transition:none}}
.form-trap{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%);pointer-events:none}
#guest-security{margin:18px 0;min-width:0}
#bot-check{min-height:65px}
#bot-status{margin:8px 0}
#sent-home{margin-top:12px}
.request-section{border:0;padding:0;margin:0 0 26px;min-width:0}
.request-section legend{width:100%;padding:0 0 12px;margin-bottom:20px;border-bottom:1px solid var(--line);color:var(--navy);font-size:18px;font-weight:500}
.request-section .field-hint{margin-top:-14px;margin-bottom:22px}
.request-section>p:last-child{margin-bottom:0}
.contact-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 18px}
.contact-grid>p{grid-column:1/-1;margin-top:-14px;margin-bottom:22px}
#compose select{padding-right:8px;font-size:14px}
@media(max-width:700px){.contact-grid{grid-template-columns:1fr}#compose select{font-size:13px;padding-left:10px}#ticket-submit{width:100%}}